Ten days, unopened for anything worn

You have ten days

You have 10 days from delivery. Email [email protected], quote the order number, and include a photograph where the fault shows. The return address comes with our confirmation. Parcels sent before that cannot be traced back to an order.

Unused and complete

Hair accessories are personal items. Once a pack is opened it cannot be returned for hygiene reasons, even inside the ten-day window. Storage and organisers can be returned if they are unused, unassembled and unmarked.

Briefly: unused and complete, in the box it came in, with the invoice.

Outside the policy

There are things we genuinely cannot resell, so we cannot take them back:

• Opened hair ties, clips, scrunchies or headbands
• Organisers with surface scratches or scuffs
• Carts that have been assembled
• Clearance items marked final sale

Breakages and mistakes

If your order arrives damaged, faulty, incomplete or simply not what you ordered, we cover it — including the return shipping:

1. Record a video while you open the parcel. An unbroken video from sealed box to unpacked item is the evidence a courier claim needs.
2. Send the clip and your order number to [email protected] within 48 hours of delivery.
3. We put it right with a replacement or a full refund — your call, our cost.

Refund timing

Approved refunds are processed within 7 business days of the returned item reaching us. Prepaid payments return to the same UPI handle or bank account. For Cash on Delivery we need your bank details, because cash cannot be reversed the way a digital payment can.

On a change-of-mind return the original delivery charge stays with us and return postage is yours. If we got it wrong, we pay both.

Exchanges are not offered

To be plain about it: we do not offer a direct exchange. To swap for another size or colour, return the original under this policy and place a separate order. It is simply faster than keeping one order open while inventory moves.